A close up of a logo

Dear So and So – Asda Opticians

May 5, 2015

Dear Asda Opticians Great Yarmouth,

I’m writing to express my disappointment that when I contacted you to book an eye test I was told that you weren’t accepting any bookings as you still didn’t have an optician.

What do you mean you still don’t have an optician?
How long have you not had one for?
Why haven’t you got a locum in?

I was advised to get my eyes tested elsewhere and them come back to purchase my glasses with yourselves as yo are happy to accept prescriptions from other providers.

Now whilst I’m disappointed that you don’t have an optician on hand it does make me question on much business you have lost by not having a locum in. Instead opting to send customers elsewhere in the hope that they will return to buy their glasses from yourself.

What I’m most disappointed about is the fact that last time I had my eyes tested and bought glasses I has been to two other opticians before I came to yourselves. My husband was on the verge of divorcing me as I couldn’t make up my mind about which glasses I wanted.

As someone who wears glasses full-time it is a very important decision and not one to be taken lightly

A pair of sunglasses on a wooden floor, with Lens

After heading into your store I was greeted by the most lovely lady who patiently helped me look through the frame options, lens options and advised me whether the frames where too big or small for my face. She helped me find two pairs of glasses that have served me well for the last two years, saved my husband from divorcing me and all without spending a fortune on glasses that didn’t suit me.

This attention to detail is what was bringing me back for my eye test renewal

Now I am facing the option of booking an eye test with another optician and possibly taking my business elsewhere.

Yours faithfully, a disappointed optician customer

I’m joining in with Mummy From The Heart‘s Dear So and So linky, if you’d like to join in to please add your link below:

  • Michelle Twin Mum May 6, 2015 at 11:16 am

    Grr on your behalf, that is so annoying. We have found our Boots to be fabulous, both Miss E and I have used them and her about 6 times in the last 18 months. I hope you get yourself sorted with a good optician. Mich x

  • Hannah May 9, 2015 at 2:59 pm

    Ah how annoying, they are taking a big risk with their customers hope you can find another place or maybe pen a good old letter of complaint?!

  • Award-winning family lifestyle and top 10 UK parenting/mum blog. Join Boo Roo and Tigger Too sharing family life, home decor, travel and everything in between. Read More

    Subscribe & Follow

    Vuelio Top 10 UK Mummy Blog (#9) 2021

    Vuelio Top 20 UK Parenting Blog (#7) 2020


    • Vuelio Top 20 Blog 2020 Badge
      Top 20 UK Parenting Blog 2020